hbaji's Privacy Policy
Your personal information is of the utmost importance to us. This policy explains how hbaji collects, uses, and protects your information.
hbaji gives the highest priority to the privacy of players in Bangladesh. This Privacy Policy ("Policy") explains in detail what types of information we collect, why we collect it, how we use it, and how we keep it secure. By using the hbaji website or services, you agree to the terms of this Policy. Our services are for people aged 21 and above only.
1. Information We Collect
Registration & Account Information
When you create an account at hbaji, we collect the following information:
- Full name and date of birth
- Valid email address
- Mobile number
- Residential address
- National ID or passport details (for identity verification)
- Payment method details (bKash, Nagad, Rocket, Upay or bank account)
Usage & Technical Information
When you use our platform, we automatically collect certain technical information:
- IP address and device information
- Browser type and operating system
- Activity logs on the site (page visits, game sessions)
- Login and logout times
- Transaction history
- Information collected through cookies and similar tracking technologies
Communication Information
If you contact our customer support team, the details of that conversation — live chat transcripts or email exchanges — may be stored in our system so we can provide you with better service in the future.
Responsible Gaming Information
If you use our responsible gaming tools — such as setting deposit limits or self-exclusion — we also keep a record of those preferences so they can be applied effectively and your safety is ensured.
How We Use Your Information
hbaji uses the information we collect only for specific and legitimate purposes. Below is an explanation of which information is used and for what purpose.
Service Operation & Account Management
We use the information you provide to create and manage your account, process transactions, and apply bonuses or promotions. This use is essential for fulfilling the service agreement. Payment information is used to correctly process your deposit and withdrawal requests — via bKash, Nagad, Rocket, Upay or bank transfer.
Identity Verification & Fraud Prevention
We verify the age and identity of every user to ensure the service is used only by people aged 21 and above. In addition, information is used to keep our internal security systems active in preventing money laundering and fraud. This is essential for maintaining the security and integrity of the platform.
Customer Service Improvement
We improve our service quality by analyzing our communication history with you and usage patterns. This information helps our support team resolve your issues quickly and provide personalized service.
Responsible Gaming Monitoring
By analyzing data on your gaming behavior, we can identify potentially risky behavior and provide support when needed. This is an important part of our responsible gaming policy.
Sharing Information with Third Parties
When We Share Information
hbaji never sells your personal information to third parties for commercial purposes. However, information may be shared in specific circumstances:
- Payment Processors: Necessary payment information is shared with services such as bKash, Nagad, Rocket, Upay or bank transfer to complete your transactions.
- Technology Partners: Limited information may be shared with technology providers that support platform operations, though they are bound by strict confidentiality agreements.
- Legal Obligations: Information may be provided on the basis of a court order or a lawful request from a law enforcement agency.
- Fraud Prevention: When cooperation with security agencies is required to prevent fraudulent activity.
Third-Party Security Standards
Every third party we work with is required to comply with strict data protection standards. We ensure that they use information only for the specified purpose and that their own security measures are adequate.
Cookies & Tracking Technologies
What Cookies Are and Why They Are Used
Cookies are small text files that our website stores on your device. hbaji uses cookies for the following reasons:
- To keep your login session active
- To remember your preferences and settings
- To analyze platform performance
- To strengthen security and detect fraud
Cookie Controls
You can accept or reject cookies through your browser settings. Keep in mind, however, that disabling certain essential cookies may cause some platform features to not work properly. Session cookies are automatically deleted when you close your browser, while persistent cookies remain for a set period.
Data Security Measures
Technical Security
hbaji uses industry-standard SSL encryption technology to keep your information secure. This means all communication between your browser and our servers is encrypted and cannot be read by anyone outside. Our servers are housed in secure data centers where access is strictly controlled.
Account Security
To keep your account secure, we follow a strong password policy and have systems in place to automatically detect suspicious login attempts. Strong hashing algorithms are used when storing your password, so no staff member or hacker can view it directly.
Internal Access Controls
Among our staff, only those who need it for their work are granted access to specific information. All access is logged and regularly audited. Our staff receive regular training in data protection.
Data Retention Period
Information for Active Accounts
While your account is active, we store all relevant information. This is essential for providing our services, processing transactions, and offering customer support.
After Account Closure
Even after an account is closed or deactivated, certain information may be retained for a set period for legal, security, and dispute resolution purposes. Once that period has passed, the information is securely deleted.
Your Rights
hbaji believes you should have full control over your own information. Your rights are set out in detail below.
Right to Access Information
You can request a copy of your stored information from us at any time. We will fulfill your request within a reasonable time.
Right to Correct Information
If any of your information is incorrect, you can request a correction. Keeping information accurate and up to date is important for both parties.
Right to Delete Information
In certain circumstances, you can request that your information be deleted. However, this request may be limited in cases of legal obligations or ongoing disputes.
Right to Restrict Processing
You may request that your information be used in a limited way for specific purposes. We will review your request and take appropriate action.
Right to Data Portability
You can request your information in a structured, machine-readable format so that you can use it elsewhere if needed.
Right to Withdraw Consent for Marketing Communications
If you no longer wish to receive our promotional messages, you can withdraw your consent at any time. Just let us know via live chat or email and it will be actioned.
Protection of Minors' Information
Age Verification & Child Protection
hbaji's services are for people aged 21 and above only. We never intentionally collect information from minors. Age verification is mandatory during the registration process and additional verification documents may be requested in suspicious cases.
If we find that a person registered while under the age limit, their account will be closed immediately and all associated information will be deleted.
Policy Changes & Updates
Notice of Changes
hbaji reserves the right to change or revise this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:
- By displaying a special notice on the website
- By informing you at your registered email address
- By showing a notification on the first page after login
If you continue to use the platform after changes are made, this will be considered your acceptance of the new policy. We therefore recommend reviewing this policy from time to time.
Contact Us
Contact us for any questions about this Privacy Policy or to exercise your data rights.
Contact by Email
[email protected]
Send any privacy-related requests by email.
Live Chat
24 hours, 7 days — support in Bengali
Choose live chat for instant support.
When contacting our privacy team, please send your message from the email address registered to your account so we can verify your identity quickly and assist you. Requests related to data rights are generally acknowledged within the next business day after receipt.